1. Shipping Policy

Peachy Village Co., Ltd. (“Peachy”) provides product delivery services through designated shipping providers under the following conditions:

● Orders will be processed and shipped within 1–3 business days after payment confirmation is completed.

● Estimated delivery times are as follows:

Bangkok and metropolitan area: 1–3 business days

Other provinces: 2–5 business days

● Delivery times may be delayed during public holidays, promotional periods, or due to unforeseen circumstances beyond the company’s control.

● Once an order has been processed, customers will receive a tracking number through the channel used for placing the order.

● If customers do not receive their products or experience delayed delivery, please contact Peachy through our official contact channels so we can coordinate with the shipping provider as soon as possible.

2. Order Cancellation Policy

● Customers may request to cancel an order before the order has been shipped.

● Once the order has been shipped, the company reserves the right to decline all cancellation requests.

● For eligible cancellations, refunds will be processed through the original payment method used by the customer, subject to the processing time of each payment service provider.

3. Return and Refund Policy

The company accepts product returns and refunds only under the following conditions:

● The customer receives the wrong product from the order placed.

● The product is damaged due to manufacturing defects or shipping.

● The product is defective or abnormal before use.

Return and refund conditions:

● Customers must notify the company and provide supporting evidence within 7 days from the date of receiving the product.

● Returned products must be unused, in good condition, and include complete original packaging.

● The company reserves the right to consider and approve return and refund requests on a case-by-case basis.

Refund Process:

● Approved refunds will only be returned through the original payment method used by the customer.

● Refund processing times depend on the conditions of the relevant bank or payment service provider.

● If the issue is caused by the company, the company will be responsible for the return shipping costs.

● In all other cases, customers will be responsible for the return shipping costs.

The company reserves the right to amend these terms and conditions without prior notice, in accordance with applicable laws and company policies.